$64/hr
Other
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Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
Role: Lab Instrument Support
Work location: Pasadena, CA
Rates: $64/hr/AI
Background Check: MANDATORY
Role Description: L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:
Requirements: The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). Activity must be performed on client's site.
Skills: 21 CFR Part 11 Manual Testing, Qualification process LIMS basics, CDS basics
Key Words: IT support AND Lab Instrument Pharma or/and Biotech LIMS ITIL
Please send candidates with this information. If not sent, contractor will be rejected.
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Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.
It services
51 - 200 Employees
San Jose, CA, US
2008
Q: What skills or qualities help someone succeed as a Desktop Support Engineer?
A: To succeed as a Desktop Support Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of hardware and software troubleshooting methodologies. Additionally, strong soft skills such as excellent communication, problem-solving, and patience are essential for effectively interacting with users, resolving issues, and providing technical guidance. These technical and soft skills enable Desktop Support Engineers to efficiently resolve user issues, maintain a high level of customer satisfaction, and support the overall IT infrastructure, ultimately contributing to their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Support Engineer?
A: A Desktop Support Engineer's typical career progression involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Desktop Support Specialist, where they handle more complex issues and develop expertise in specific technologies. As they gain experience, they can move into senior roles like Senior Desktop Support Engineer or Technical Lead, overseeing teams and implementing large-scale support initiatives. With further skill development and experience, Desktop Support Engineers can transition into related fields like IT Project Management, Cybersecurity, or even move into leadership positions like IT Director or Manager.